Alternative Delivery Channel(ADC)

Alternative Delivery Channel (ADC): Alternative delivery channels, defined as those channels that expand the reach of services beyond the traditional bank branch channel. ADCs are transformative in nature, accommodating the demand for Success to financial services “anytime, anywhere, anyhow”.

Alternative Delivery Channels denotes a broader range of options through which a customer can now access financial services without visiting a branch. These include ATMs, Internet Banking, SMS Banking, Online Banking, Mobile Banking, and more recently Electronic or Mobile Wallets  

Alternate Delivery Channels Department (ADC) is a key department that supports the bank in reaching to its potential customers, through channels and methods for providing banking services directly to the customers outside the branch by usage of ATMs, ADC has proven its ability to meet consumer’s expectations by ensuring accuracy, convenience, and timeliness in service 24/7 to valued customers.  The evolution of Alternate Delivery Channels has changed the dynamics of the branch network. The traditional branch services have been converted in to electronic services which are being delivered by ADC and this department is meeting the organizational objectives by satisfying the customers more effectively and efficiently.

ADC Services & Products

ATM Debit Card:

A debit card is a plastic payment card that can be used instead of cash Widrawal. It is similar to a credit card, but unlike a credit card, the money is immediately transferred directly from the cardholder's bank account when performing any transaction.

M-Paisa services:

M-Paisa is an e-money account that is primarily accessed using a mobile phone that is held with the e-money issuer. It is typically linked to a unique mobile phone number.

SMS Banking:

SMS is a Store and Forward communication channel to provide a flexible data communication interface for the transfer of short message data to our phone numbers.

Online Banking:

Online banking services include, account statement, balance inquiry.

ATM INSTANT Card and Mobile Application Coming Soon………..