Deposit/withdraw cash from your M-Paisa account
How will I Know Authenticity of the M-Paisa Agent?
The M-Paisa agent will have a 10 digit agency code which will be displayed at the outlet. Only if this code is valid will you be able to transact at the agent location. Also any exchange of physical cash for M-Paisa should be done after receiving the confirmation SMS.
Will I be Able to Use my M-Paisa Account on Roaming?
Mobile App will work on International Roaming if the data connection is changed to roaming on the same number on which the M-Paisa account is registered
Can I Use M-Paisa if my Mobile Number is Suspended or Expired or Ported out?
No, you will not be able to use M-Paisa account if your mobile number is suspended or expired. However, the account balance will be given to you in the form of airtime or settled against your postpaid bill, as the case may be.
Can I Send Money to a Number not Registered on M-Paisa?
To send money to any number not registered on M-Paisa, you should do E-KYC at agent location or Vodafone Stores. This will enable you to instantly enhance your limit. Or your documents have to be verified and approved by Pashtany Bank. For this, you will have to submit the acceptable documents for POI and POA to the nearest VF Store or M-Paisa Agent. It takes 10 days from the date of document submission.
How Safe is my money?
All transactions on M-Paisa being highly secure and validated with two factor authentications-PIN and OTP. Please do not share your PIN and OTP with anyone. M-Paisa will never ask for your PIN or OTP
What Happens in case my Debit Card/Credit Card or Bank Account is Debited and Corresponding Amount is not Credited to my M-Paisa Account After Doing Load Money?
-If the amount has been debited from your Debit Card / Credit Card or Bank Account and the corresponding amount is not credited to your M-Paisa account, refunds are credited back to the respective Debit Card / Credit Card / Bank account within 5 working days.
-If the amount is not credited in your Debit Card / Credit Card / Bank account within this time frame, then we request you to check with your bank.
-If bank is unable to share your refund status, then please contact us at firstname.lastname@example.org along with your latest bank statement from the date of transaction.